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退款政策

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我们的政策持续30天。如果自您购买以来已经过去了 30 天,很遗憾,我们无法为您提供退款或换货。

要获得退货资格,您的商品必须未使用,并且状况与您收到商品时的状态相同。它还必须在原始包装中。

有几种类型的货物免于退货。食品、鲜花、报纸或杂志等易腐物品不能退货。我们也不接受私密或卫生用品、危险品或易燃液体或气体的商品。

其他不可退货物品:
礼品卡
可下载的软件产品
一些健康和个人护理用品

要完成您的退货,我们需要收据或购买证明。

请不要将购买的产品寄回给制造商。

在某些情况下,仅授予部分退款(如适用)
有明显使用痕迹的书
已打开的 CD、DVD、VHS 磁带、软件、视频游戏、盒式磁带或黑胶唱片
任何未处于原始状态,由于非由于我们的错误而损坏或丢失部件的物品
交货后 30 天以上退回的任何商品

退款(如适用)
收到并检查您的退货后,我们将向您发送一封电子邮件,通知您我们已收到您退回的物品。我们还将通知您退款的批准或拒绝。
如果您获得批准,那么您的退款将被处理,并且在一定天数内,信用额度将自动应用于您的信用卡或原始付款方式。

延迟或遗漏退款(如适用)
如果您尚未收到退款,请先再次检查您的银行账户。
然后联系您的信用卡公司,您的退款可能需要一些时间才能正式发布。
接下来,请联系您的银行。在退款过帐之前,通常需要一些处理时间。
如果您已经完成了所有这些操作,但仍未收到退款,请通过 socoffee@socoffeetrades.co.uk 与我们联系[主题:退款]


特价商品(如适用)
只有正常价格的物品可以退款,很遗憾,销售物品不能退款。

交易所(如适用)
我们仅在物品有缺陷或损坏时才进行更换。如果您需要将其换成同一件商品,请发送电子邮件至 socoffee@socoffeetrades.co.uk[主题:交易所],并将您的商品发送至:131 Penfilia Road, Brynhyfryd, Swansea, GB Sa59hx。

礼物
如果商品在购买并直接运送给您时被标记为礼品,您将获得相当于退货价值的礼品积分。收到退回的物品后,礼品券将邮寄给您。

如果商品在购买时未标记为礼品,或者礼品赠送者已将订单运送给自己以便稍后赠送给您,我们将向礼品赠送者发送退款,他会了解您的退货情况。

航运
要退回您的产品,您应该将您的产品邮寄到:131 Penfilia Road,Brynhyfryd,Swansea Swanse GB Sa59hx

您将负责支付退回商品的运费。运费不予退还。如果您收到退款,退货运费将从您的退款中扣除。

根据您居住的地方,您交换的产品到达您的时间可能会有所不同。

如果您要运送超过75英镑的物品,则应考虑使用可跟踪的运输服务或购买运输保险。我们不保证我们会收到您退回的物品。

So why choose SO Coffee?

Coffee shops have always played a significant role in our every day lives. They serve as social hubs that bring people from all walks of life together. As a professional rugby player, Scott and his teammates often frequented coffee shops instead of pubs during the season. This inspired him to create a brand that aims to unite people and help them share their stories.

Community & Charity

The backbone of SO Coffee is the belief in bringing people together. The company seeks to unite friends, family, colleagues, and even strangers. Each year we organise golf days and support charities to raise awareness and donations. This includes endurance challenges such as walking the Welsh three peaks in 24 hours.

Sustainability

Our mission is to become a Net Zero company by 2025, whilst influencing our supplies to reduce their carbon footprint. We continue to specifically hand pick our coffee beans to ensure fair practise in the farms we work with. All of our package is made of fully recyclable low density polyethylene, known as LPDE.

OLYMPUS

House Blend

The blend of Peruvian and Ethiopian Arabica beans in Olympus creates a distinct chocolatey flavour profile that is highly enjoyable for clients. The addition of 20% Robusta beans adds depth and strength to the blend, making it versatile for both espresso and milk-based drinks. The balanced nature of Olympus allows it to retain its rich chocolate aroma while still being able to cut through the milk, resulting in a delicious and satisfying hot drink experience. The combination of the chocolatey aroma, smoothness, and versatility makes Olympus a favourite among clients.

Eros Premium

100% Arabica

EROS is a premium 100% Arabica coffee that offers a smooth and flavourful espresso experience. The nutmeg aroma adds warmth and love to your morning coffee. The combination of chocolate, sugar cane, and blackcurrant creates a sweetness that complements each other perfectly and provides a heavenly taste. This Kenyan / Costa Rican coffee is considered the best on the market.

The medium roast Kenyan beans bring a fruity sweetness to the espresso, which is enhanced by the notes of blackcurrant, chocolate, and sugar cane. The balance of flavours makes it a delightful espresso on its own and also works well when mixed with milk for cappuccinos, lattes, and flat whites.

Kratos

100% Robusta

Kratos, our strongest blend to date, stands out due to its unique characteristics. The blend is made from a washed Robusta, which removes any harshness typically associated with this type of coffee bean. As a result, Kratos offers a smooth and creamy espresso with a bold flavour profile. One of the key aspects that makes Kratos so good is its ability to provide a real kick of energy. This makes it an ideal choice for those seeking a strong and invigorating coffee experience.

Additionally, the blend boasts a fantastic rich and sweet aroma that adds to the overall enjoyment of the drink. When tasting Kratos, the prominent flavours that come through are high notes of golden syrup sweetness and a powerful rich chocolate ganache. These flavours are complemented by a thick and creamy body, providing a luxurious mouthfeel. The finish is characterized by roasted walnut and the lingering taste of rich chocolate ganache.

Kratos is a smooth, powerful, and flavourful coffee blend that combines the best qualities of Robusta coffee with a refined taste. It is an excellent choice for coffee lovers who appreciate a strong and bold espresso experience in the mornings..

Hypnos

Decaf

Hypnos is our decaf coffee, perfect for those who want a warm and satisfying cup of coffee at any time of the day. Sourced from the Mexican Mountains, this decaf coffee offers a delightful combination of flavours. You'll taste the sweetness of toffee and apple, creating a pleasant and refreshing experience. 

In addition, the comforting aroma of nutty dark chocolate adds a layer of warmth and cosiness to every sip. Whether you're in need of a pick-me-up during a long and stressful day or want to unwind in the early evening, our decaf coffee will be your go-to beverage. Enjoy it in the comfort of your own home and let it provide you with the relaxation and contentment you deserve.