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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at socoffee@socoffeetrades.co.uk [Subject: Refund]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at socoffee@socoffeetrades.co.uk [Subject: Exchanges] and send your item to: 131 Penfilia Road, Brynhyfryd, Swansea, GB Sa59hx.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 131 Penfilia Road, Brynhyfryd, Swansea Swanse GB Sa59hx
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Coffee shops have always played a significant role in our every day lives. They serve as social hubs that bring people from all walks of life together. As a professional rugby player, Scott and his teammates often frequented coffee shops instead of pubs during the season. This inspired him to create a brand that aims to unite people and help them share their stories.
The backbone of SO Coffee is the belief in bringing people together. The company seeks to unite friends, family, colleagues, and even strangers. Each year we organise golf days and support charities to raise awareness and donations. This includes endurance challenges such as walking the Welsh three peaks in 24 hours.
Our mission is to become a Net Zero company by 2025, whilst influencing our supplies to reduce their carbon footprint. We continue to specifically hand pick our coffee beans to ensure fair practise in the farms we work with. All of our package is made of fully recyclable low density polyethylene, known as LPDE.
The blend of Peruvian and Ethiopian Arabica beans in Olympus creates a distinct chocolatey flavour profile that is highly enjoyable for clients. The addition of 20% Robusta beans adds depth and strength to the blend, making it versatile for both espresso and milk-based drinks. The balanced nature of Olympus allows it to retain its rich chocolate aroma while still being able to cut through the milk, resulting in a delicious and satisfying hot drink experience. The combination of the chocolatey aroma, smoothness, and versatility makes Olympus a favourite among clients.
EROS is a premium 100% Arabica coffee that offers a smooth and flavourful espresso experience. The nutmeg aroma adds warmth and love to your morning coffee. The combination of chocolate, sugar cane, and blackcurrant creates a sweetness that complements each other perfectly and provides a heavenly taste. This Kenyan / Costa Rican coffee is considered the best on the market.
The medium roast Kenyan beans bring a fruity sweetness to the espresso, which is enhanced by the notes of blackcurrant, chocolate, and sugar cane. The balance of flavours makes it a delightful espresso on its own and also works well when mixed with milk for cappuccinos, lattes, and flat whites.
Kratos, our strongest blend to date, stands out due to its unique characteristics. The blend is made from a washed Robusta, which removes any harshness typically associated with this type of coffee bean. As a result, Kratos offers a smooth and creamy espresso with a bold flavour profile. One of the key aspects that makes Kratos so good is its ability to provide a real kick of energy. This makes it an ideal choice for those seeking a strong and invigorating coffee experience.
Additionally, the blend boasts a fantastic rich and sweet aroma that adds to the overall enjoyment of the drink. When tasting Kratos, the prominent flavours that come through are high notes of golden syrup sweetness and a powerful rich chocolate ganache. These flavours are complemented by a thick and creamy body, providing a luxurious mouthfeel. The finish is characterized by roasted walnut and the lingering taste of rich chocolate ganache.
Kratos is a smooth, powerful, and flavourful coffee blend that combines the best qualities of Robusta coffee with a refined taste. It is an excellent choice for coffee lovers who appreciate a strong and bold espresso experience in the mornings..
Hypnos is our decaf coffee, perfect for those who want a warm and satisfying cup of coffee at any time of the day. Sourced from the Mexican Mountains, this decaf coffee offers a delightful combination of flavours. You'll taste the sweetness of toffee and apple, creating a pleasant and refreshing experience.
In addition, the comforting aroma of nutty dark chocolate adds a layer of warmth and cosiness to every sip. Whether you're in need of a pick-me-up during a long and stressful day or want to unwind in the early evening, our decaf coffee will be your go-to beverage. Enjoy it in the comfort of your own home and let it provide you with the relaxation and contentment you deserve.
