Shipping policy
This Shipping Policy outlines how SO Coffee Trades Limited (“SO Coffee”, “we”, “us”, “our”) delivers products to both business customers and retail consumers.
1. Order Processing
- Orders are typically processed within 1–3 working days
- Orders placed on weekends or bank holidays will be processed on the next working day
- During peak periods, processing times may be slightly extended
2. Delivery Methods
We use trusted courier and logistics partners to deliver:
- Small parcels (coffee, ingredients): standard courier delivery
- Equipment (machines, grinders): specialist courier or pallet delivery
- Large or commercial equipment: may require scheduled delivery or installation
3. Delivery Timeframes
Estimated delivery times:
- UK Standard Delivery: 2-5 working days
- Equipment Deliveries: 3-10 working days depending on product and setup
- Custom or special order items: timescales will be confirmed at point of order
Delivery times are estimates and not guaranteed.
4. Delivery Charges
- Delivery charges are calculated at checkout
- Some products or promotions may include free delivery
- Additional charges may apply for:
Large equipment
Remote locations
Timed or specialist delivery services
5. Risk & Responsibility
- For consumers, responsibility passes upon delivery
- For business customers, responsibility passes upon delivery or collection
Customers must ensure that:
- Delivery details are correct
- Someone is available to receive the goods where required
6. Failed Deliveries
If delivery cannot be completed:
- The courier may attempt redelivery
- Additional delivery charges may apply
- We are not responsible for delays caused by incorrect delivery information
7. Damaged or Missing Items
Customers must inspect goods upon delivery.
- Report damaged or missing items within 48 hours of delivery
- Provide photos where possible
We will work quickly to resolve the issue through replacement, repair, or refund where applicable.
8. Delays
While we aim to meet all delivery estimates, delays may occur due to:
- Courier issues
- Supply chain disruption
- Weather or external factors
We are not liable for delays outside of our control but will always keep you informed.
9. International Shipping
Currently, we primarily ship within the United Kingdom.
For international orders, please contact us before placing your order to confirm availability and pricing.
10. Commercial Equipment & Installations
For commercial equipment, lease agreements, or managed service solutions:
- Delivery and installation timelines will be agreed separately
- Site readiness (power, water, space) is the customer’s responsibility
- Failed installation visits due to site issues may incur additional charges
11. Contact Us
If you have any questions about shipping or delivery, please contact:
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